Welcome to your Family Dental Care Inc., Dental Plan We are so happy to have the opportunity to serve your dental needs. You can view and download our Welcome Letter below to start learning more about our dental network.
Download your copy of our Member Handbook for detailed information on how you can get the most out of your dental care. *Our member handbook is also available in other formats. To request a member handbook in large print, a different language, or in another format at no cost to you, call Customer Service at 503-644-2663, or Toll Free at 1-888-350-0996/TTY 711 or email us at email@example.com
Member Handbook Click here for more information
Member Rights Click here for more information
File a Complaint, Appeal or Grievance Click here for more information
Fraud, Waste & Abuse Click here for more information
Clinical Practice Protocols Click here for more information
Notice of Non-Discrimination Click here for more information
Notice of Privacy Practices Click here for more information
Cancellations, Missed Appointments & No Shows Click here for more information
How do I know if I need URGENT Dental Care or EMERGENCY care?
Please read below if you are unsure of what to do when experiencing dental pain.
Urgent care can be handled within 1 to 2 weeks depending on the member’s condition by your FDCi Provider.
Urgent dental care requires prompt but not immediate treatment.
Examples of Urgent Conditions:
- A toothache
- Swollen or bleeding gums
- Crowns that have fallen off or broken
- Pain that is bad enough to keep you from sleeping or eating and does not stop when you take over the counter medicine such as Aspirin or Tylenol
Before going to an urgent care facility for dental pain you should: contact your primary dentist office, they will evaluate your condition and make an appointment appropriate for your needs.
(Without approval from your dental plan you may be responsible for the cost of your bill.)
Emergency care is covered 24 hours a day, 7 days a week, by your FDCi Provider.
A dental emergency is dental care requiring immediate treatment.
Examples of Dental Emergencies:
- A tooth that has been knocked out
- Fracture to the jaw/facial bones
- Heavy Bleeding that does not stop
- Infection that makes it hard to breathe or swallow
Before going to an emergency facility for dental pain you should contact your primary care dentist, or their after-hours phone line.
(Without approval from your Dental Plan you may be responsible for the cost of your bill.)