Welcome to your Family Dental Care Inc., Dental Plan We are so happy to have the opportunity to serve your dental needs.
You can view and download our Welcome Letter below to start learning more about our dental network.
Your Family Dental Care Member Handbook
Download or read your copy of our Member Handbook online for detailed information on how you can get the most out of your dental care.
You can download and save or print your Member Handbook, download and save or print our large print copy, or you may view and read it directly on our website. See these options below.
*Our member handbook is also available in other formats. To request a member handbook in large print, a different language, or in another format at no cost to you, call Customer Service at +503-644-2663, or Toll Free at 1-888-350-0996/TTY 711 or email us at email@example.com
To make an appointment please view our clinic directory for available providers.
Transitions of Care
Download a copy of our transitions of care policies and procedures. *Our transitions of care policies and procedures is also available in other formats. To request the file in large print, a different language, or in another format at no cost to you, call Customer Service at 503-644-2663, or Toll Free at 1-888-350-0996/TTY 711 or email us at firstname.lastname@example.org
File a Complaint or Grievance
Are you unhappy with Family Dental Care, Inc., your care, or dentist? You can complain or file a grievance at any time. “Appeals and Grievances Policies and Procedures” explains in detail how to file a complaint, grievance or appeal. If you would like a copy of our Policies and Procedures, call Customer Service.
To file a complaint you may download our complaint form below
With your written permission an authorized representative or provider can file for you. If a provider supports you in a complaint, we will not take any negative action against him/her. When receiving a complaint, we will try to make things better. Call Customer Service at (503) 644-2663 or toll free at (888) 350-0996 (TTY) 711.
- Members can file a complaint or grievance in writing or orally. (If orally you do not need to follow-up in writing.)
- Providers or an authorized rep (with member’s permission) can file a complaint or grievance on member’s behalf. If a provider supports you in a complaint we will not take any negative action against them.
If want to file your complaint or grievance in writing you can mail or fax it to:
Family Dental Care, Inc.
Attn: Appeals and Grievances
6700 SW 105th Ave., Suite 210
Beaverton, OR 97008
Fax: (503) 644-6488
You may also file a complaint with OHP Client Services by calling (800) 273 -0557. Or the Oregon Health Authority’s Ombudsman at (503) 947-2346 or toll free at (877) 642-0450.
You may file a grievance and request that your personal identification information not be shared. We will not tell anyone about your complaint if you ask us not to. This will help protect members from backlash but may slow down solving your problem.
Family Dental Care, Inc. will work to resolve your complaint or grievance within five business days. Sometimes we need more than five days. Then we will send you a letter to let you know why. You will receive a final answer within 30 calendar days.
Member Rights Click here for more information
Member Responsibilities Click here for more information
File an Appeal or Hearing Request Click here for more information
Fraud, Waste & Abuse Click here for more information
Clinical Practice Protocols Click here for more information
Notice of Privacy Practices Click here for more information
Cancellations, Missed Appointments & No Shows Click here for more information
Transitions of Care Click here for more information
How do I know if I need URGENT Dental Care or EMERGENCY care?
Please read below if you are unsure of what to do when experiencing dental pain.
Urgent care can be handled within 1 to 2 weeks depending on the member’s condition by your FDCi Provider.
Urgent dental care requires prompt but not immediate treatment.
Examples of Urgent Conditions:
- A toothache
- Swollen or bleeding gums
- Crowns that have fallen off or broken
- Pain that is bad enough to keep you from sleeping or eating and does not stop when you take over the counter medicine such as Aspirin or Tylenol
Before going to an urgent care facility for dental pain you should: contact your primary dentist office, they will evaluate your condition and make an appointment appropriate for your needs.
(Without approval from your dental plan you may be responsible for the cost of your bill.)
Emergency care is covered 24 hours a day, 7 days a week, by your FDCi Provider.
A dental emergency is dental care requiring immediate treatment.
Examples of Dental Emergencies:
- A tooth that has been knocked out
- Fracture to the jaw/facial bones
- Heavy Bleeding that does not stop
- Infection that makes it hard to breathe or swallow
Before going to an emergency facility for dental pain you should contact your primary care dentist, or their after-hours phone line.
(Without approval from your Dental Plan you may be responsible for the cost of your bill.)