FDCi Member Care
What do you do?
At Family Dental Care, Inc. we understand how stressful and confusing it can be when things come up that affect your health. We have made it our goal to make sure our members have all the information necessary to get their dental needs taken care of in any situation.
Accidents happen, and knowing what to do can mean the difference between saving and losing a tooth.
For all dental emergencies, it’s important to visit your dentist as soon as possible. Emergencies in the dental field are common and they are best taken care of in a dental clinic setting. There they have all the tools needed to help you.
If you need services that are not available in our network, please call FDCi Customer Service. We can help you find them. Any service that is not covered in our network will need to be approved before-hand.
Emergency Dental Services
Emergency care is covered 24 hours a day, 7 days a week, by our FDCi Provider.
A dental emergency is dental care requiring immediate treatment.
Examples of Dental Emergencies:
- A tooth that has been knocked out
- Fracture to the jaw/facial bones
- Heavy Bleeding that does not stop
- Infection that makes it hard to breathe or swallow
Before going to an emergency facility for dental pain you should contact your primary care dentist, or their after-hours phone line.
(Without approval from your Dental Plan you may be responsible for the cost of your bill.)
Urgent Dental Services
Urgent care can be handled within 1 to 2 weeks depending on the member’s condition by your FDCi Provider.
Urgent dental care requires prompt but not immediate treatment.
Examples of Urgent Conditions:
- A toothache
- Swollen or bleeding gums
- Crowns that have fallen off or broken
- Pain that is bad enough to keep you from sleeping or eating and does not stop when you take over the counter medicine such as Aspirin or Tylenol
Before going to an urgent care facility for dental pain you should: contact your primary dentist office, they will evaluate your condition and make an appointment appropriate for your needs.
(Without approval from your dental plan you may be responsible for the cost of your bill.)
Clinical Practice Protocols
The following clinical practice guidelines have been reviewed and approved for implementation by the Quality Improvement Committee:
1. Guidelines from the American Heart Association, Prevention of Infective Endocarditis, https://www.ahajournals.org/doi/full/10.1161/circulationaha.106.183095
2. Prevention of Orthopedic Implant Infection in Patients Undergoing Dental Procedures: Evidence-Based Guideline and Evidence Report, https://www.ncbi.nlm.nih.gov/pubmed/23457068
3. Dental Treatment of Patients with Joints Replacement: A Position Paper from the American Academy of Oral Medicine, https://jada.ada.org/article/S0002-8177(14)64743-7/fulltext
4. Dental Radiographic Examinations: ‘Recommendations for Patient Selection and limiting Radiation Exposure’, American Dental Association & Food and Drug Administration, https://www.ada.org/~/media/ADA/Member%20Center/FIles/Dental_Radiographic_Examinations_2012.ashx
5. Oral Health During Pregnancy: ‘A National Consensus Statement’, National Maternal and Child Oral Health Resource Center, https://www.mchoralhealth.org/materials/consensus_statement.php
6. American Dental Association, Center for Evidence-Based Dentistry, ‘Clinical Practice Guidelines’, https://ebd.ada.org/en/evidence/guidelines
7. Academy of Pediatric Dentistry, ‘Oral Health Policies & Recommendations’ (Reference Manual), https://www.aapd.org/research/oral-health-policies–recommendations/
8. Centers for Disease Control and Prevention, Tobacco Cessation, Best Practices, https://www.cdc.gov/tobacco/quit_smoking/cessation/index.htm
9. Oregon Health Authority, October 2018, ‘Oregon Acute Opiate Prescribing Guidelines’, https://www.oregon.gov/oha/PH/PREVENTIONWELLNESS/SUBSTANCEUSE/OPIOIDS/Documents/Acute-Prescribing-Guidelines.pdf https://www.oregon.gov/oha/PH/PREVENTIONWELLNESS/SUBSTANCEUSE/OPIOIDS/Documents/oregon-recommended-opioid-guidelines-dentists.pdf